Aware of the simplicity and convenience of online shopping
in the U.S. and other countries, I tried my hand on ordering a product from a
Philippine online store several years ago. I paid for the purchase with my
credit card and the website sent me an email acknowledging the transaction
together with the expected delivery date. I expected to receive my order in
seven business days as promised and my credit card notified me of a completed
transaction which meant I owed them the cost of the product I purchases online.
The seven business days turned into eight, then ten, and
fourteen days but no product had come. Every time I called the online store's
customer service, they give me the same spiel - they will check into it.
Finally, on the twenty-first business day, which is almost a full month in
terms of calendar days, I received the much-anticipated package, only to
discover a damaged product. I will not narrate anymore the horror of calling
customer service and arranging for the replacement of the damaged product but
right then and there, I promised myself never to buy from an online store
anymore.
Until friends and co-workers started telling me about the
online shopping mall that everybody is raving about. Lazada Philippines, people
told me, is an entirely different breed of online store. It is not only a
store; it is a mall that carries a wide array of products that range from
electronic goods to children's toys. Name it and they have it, my friends and
co-workers told me.
Browsing the Online Shopping Mall
Initially, I refused to pay attention to the praises people
had been heaping on this Philippine shopping mall. Traumatized by my online
shopping experience, I refuse to believe that there could be good online
shopping in the Philippines. Later, my curiosity got the better of me and I
decided to browse on the Lazada Philippines website.
Just by browsing this online mall made me decide that the
people behind this online venture had given an entirely new meaning to online
shopping in the Philippines. I tried registering for an account at Lazada
Philippines and I found out that there are no long forms to fill up as they
require only basic and minimal information. The registration could be completed
immediately and I found out that I was all set to start shopping right away.
I noticed also that shopping was very easy as you can go
from one product category to another. The product filter provides the price
range or the list of brands for a particular product category so deciding on
what to buy comes very easy. It is also easy to make a comparison of product
from one manufacturer to another, enabling you to make an intelligent choice of
the product you will buy.
Mode of Payment
I was amazed to learn that there are other modes of payment
other than the typical credit card. I was surprised to find out that there are
still people who sell products on Cash on Delivery basis. And an online store
at that. Then there is the BDO Installment payment mode. I am wondering what
this company will think of next.
New Idea on Online Shopping
After I made my first purchase from Lazada Philippines, the
product I ordered was delivered at my doorstep in less than five days. I first
checked the content of the package and after making sure that it was the
correct product and that there was no damage or defect, I handed my cash to the
delivery agent. Now, I have a new idea about online shopping in the country -
it is at par, if not better than online shopping in other countries. But only
if it is Lazada Philippines.
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