Dear Lazada, Thank You for Being a RELIABLE Friend

In this day and age when everything is fast and disposable, even companies or websites that sell stuff cannot be counted on anymore. How many of us have tried ordering products online – whether via FB or Multiply – only to end up disappointed. It can be different things – because the seller did not send the actual items; the delivery arrived late; or, the said item was substandard or wasn’t anything like how it was described at all in the site.

This has happened to me plenty of times. The worst case was when I tried to purchase beddings and linens  from an online seller. The first few transactions went well; there was a slight delay in shipping on one of my orders, but since she was very nice and sent freebies , I let it slide. Then came a big order. I wanted to change the curtains and bed sheets and pillowcases in my kids rooms, so I turned to her for my order. After sending the money I immediately got a nagging feeling, like something was definitely wrong. True enough, I called and emailed and there was no response. Poof! My 5000 disappeared just like that.

Lazada has Total Accountability

A year has passed and I never tried to purchase anything online since I was duped of my hard earned money.  My sisters have been urging me to try shopping at the Philippines Online Shopping Mall. They say that Lazada Philippines is a reliable company and that my money is safe with these people. I did not want to believe them until I saw that they offered the Cash On Delivery option. It made  me think long and hard, if you were a fly by night company, you wouldn’t offer such a show of faith to your clients and customers.

So okay, I gave in. I tried buying one small item. Small but it met the minimum amount required for a Free Delivery, that was good enough for me. I was pleasantly surprised that they sent an email confirmation for my purchase. I thought to myself, hmmm, they sound professional if they bother to send their customers an invoice for each item purchased.

On Schedule

Just so you know, I ordered a night stand from Lazada Philippines using the Cash on Delivery option. I figured that if they don’t send me my items, then I have nothing to pay. So no harm done on my part. However,  I was really surprised when someone came knocking at my door two days later. It was the 2Go Service and they were delivering my item. I was stunned.  So I paid for my item and saw that the delivery van had other items to ship in my area. Again, I was impressed. I did not realize that Lazada Philippines had such a strong following.

I tipped the delivery people and asked them to wait a little since I wanted to check and inspect my item – it worked fine and boy, was it pretty!  Right at that very moment, the dark cloud of shopping gloom lifted and I knew I was ready to shop online once again – provided its at Lazada Philippines!  For me, this is the most reliable shopping site anywhere in the world!

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